Privacy Policy
Car Mandi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services (collectively, the "Platform"). By using Car Mandi, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
- Name, phone number, email address, and residential address
- CNIC (for individuals)
- Dealer license or equivalent document (for dealers)
- Payment details when purchasing packages, inspections, or credits
1.2 Vehicle Information
- Make, model, year, mileage, registration details
- Photos and documents submitted during listing
- Autofy inspection data (condition report, photos, findings)
1.3 Usage Information
- Device information (browser, operating system, IP address)
- Log data (pages visited, time spent, clicks, and actions on the platform)
- Communication records (emails, support requests, feedback, ratings, reviews)
1.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login and preferences
- Improve site performance and analytics
- Deliver relevant offers and promotions
2. How We Use Your Information
- Verify users manually before granting auction access
- Provide Autofy inspections and generate inspection reports
- Facilitate listings, bidding, and auctions
- Process payments for inspections, packages, and fees
- Communicate with you regarding account activity, auctions, inspections, and customer support
- Improve our services and develop new features
- Prevent fraud, fake accounts, and abusive activity
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. We may share information in these limited cases:
- With buyers/sellers: Contact details are shared only after a successful auction to finalize the transaction.
- With service providers: Third-party partners (e.g., JazzCash, IT vendors) process payments and support operations.
- With inspection team: Autofy inspectors use booking details to conduct inspections at your provided address.
- For legal reasons: If required by law, regulation, or court order.
- In business transfers: If Car Mandi undergoes a merger, acquisition, or restructuring, your data may be transferred.
4. Data Security
We use secure servers, encryption, and access controls to protect your data. Payment information is handled through JazzCash’s secure systems — Car Mandi does not store your full payment details. Despite safeguards, no system is completely secure. Users should exercise caution when sharing personal details.
5. Data Retention
Account and vehicle data are retained as long as you have an active account. Inspection reports are stored for platform use and audit purposes. If you close your account, we may retain limited information as required by law or to resolve disputes.
6. Your Rights
As a Car Mandi user, you have the right to:
- Access and review your personal data stored with us
- Request corrections or updates to inaccurate information
- Request deletion of your account and data (except where retention is legally required)
- Opt out of non-essential marketing communications
To exercise your rights, contact us at info@carmandi.pk
7. Children’s Privacy
Car Mandi is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
8. Third-Party Links
Our platform may link to third-party sites (e.g., external payment providers or partner sites). Car Mandi is not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Continued use of the platform after updates means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: info@carmandi.pk
